Returns & exchanges
In the event you are not fully satisfied with the merchandise you have purchased online, you have the option to return the item(s) directly to the manufacturer. You have 30 days from the receipt of the online shipment to return any item for credit or exchange, provided the merchandise is still tagged, unused, in original condition, and is returned in the original shipping container.
RETURN OR EXCHANGE AN ITEM THROUGH TILOS
Please note: If you purchased your product through an authorized Tilos dealer, please return it there. Tilos stores cannot, unfortunately, accept returns of products purchased from tilos.com or by phone. Also, Tilos does not accept returns of Tilos products purchased from unauthorized retailers. If you ordered a product from tilos.com and feel it just isn’t right for you:
1. A Return Goods Authorization (RGA) number is required for all returns. Please fill out our Product Return Form to obtain an RGA number.
2. Simply return the unused product in its original packaging. If you do not have the original box, mention this in the comments section of the Product Return Form.
3. Write the RGA number clearly on the outside of the shipping box or shipping label.
4. Please ship returns to:
ATTN: Returns and Exchanges, RGA# _____
146 Atlantic Street
Pomona, CA 91768
Customers are responsible for shipping costs unless the product is defective or an error has occurred when filling the order. 10% processing fee will be added to returns over $100.
Tilos strongly recommends that you use a traceable method such as UPS, FedEx or USPS for return shipment in order to ensure and track the return of your merchandise. Tilos is not responsible if your shipment is lost in return transit.
CREDIT CARD REFUNDS
Upon the manufacturer’s receipt and verification of return, you will be issued a credit to the credit card used for purchase or an exchange within 5 business days, provided the items(s) were returned in the conditions stated above. It may take up to 30 days to be visible on your credit card statement. All other returns are subject to approval. Refunds to the credit card will be from MWRC Internet Sales, LLC.