FAQs GENERAL
How can I tell my product is under warranty?
Your warranty begins from the date of purchase. Warranty details can be reviewed here.
Why is it important to register my products?
How do I register my purchases?
You can register directly on this website by accessing the Product Registration page.
What is the best way to determine equipment size and fit?
TILOS provides wetsuit, boot, glove, hood and rash guard size chart on this website to assist with getting the proper fit. Due to body shape variations, it is recommended that the item be tried on at your local Authorized Dealer before making your final purchase.
How do I get technical assistance on the products I have?
Contact your local Authorized Dealer. There you will find trained technicians who can provide expert assistance on your products.
My TILOS product product is faulty. How do I get it repaired?
Care & Maintenance
Where should I store my TILOS product when not in use?
TILOS believes that equipment needs to be stored in a clean, dry and climate controlled environment. Failure to control the heat and cold during storage will greatly shorten the lifespan of the equipment.
Wetsuits should be stored on a thick hanger utilizing a garment type bag to protect from dust and light. Storing gear in a dive bag is only recommended for short periods like when traveling or going to and from the dive site.